"The customer is always right," goes the mantra for those in service professions. Unless, apparently, that customer is the one who attended a Minnesota movie theater and got flamed by the management.
This exchange between a dissatisfied customer and the vice-president of Evergreen Entertainment has become a minor web phenomenon, a perfect example of how there's not such thing as an electronic communication that you can assume has an audience of one. Nice try with the weaselly second letter, but no dice
Buried in the story of a guy that just snapped, however, is one about the sorry state of theatrical exhibition. Movie tickets sold in 2009 at a surprisingly robust pace given the economy, but theaters themselves increasingly don't give a crap about sound quality, lighting, cleanliness, or doing anything about the non-stop talkers and text-messagers. The situation described by the patron in her letter -- having their tickets checked in the middle of the movie -- seems surprising only to the extent that it represents theater employees involving themselves in what's going on inside the auditorium. With stuff like this happening, it's not going to be a case of "F--k you, go to another theater." It will be customers saying in even larger numbers, "F--k you right back, we're staying home." Have fun with that one, motion picture industry.