This Call May Be Monitored | Staff Box | Salt Lake City | Salt Lake City Weekly
We need your help.

Newspapers and media companies nationwide are closing or suffering mass layoffs since the coronavirus impacted all of us starting in March. City Weekly's entire existence is directly tied to people getting together in groups--in clubs, restaurants, and at concerts and events--which are the industries most affected by new coronavirus regulations.

Our industry is not healthy. Yet, City Weekly has continued publishing thanks to the generosity of readers like you. Utah needs independent journalism more than ever, and we're asking for your continued support of our editorial voice. We are fighting for you and all the people and businesses hardest hit by this pandemic.

You can help by making a one-time or recurring donation on PressBackers.com, which directs you to our Galena Fund 501(c)(3) non-profit, a resource dedicated to help fund local journalism. It is never too late. It is never too little. Thank you. DONATE

News » Staff Box

This Call May Be Monitored

by

comment
Has a company ever billed you for something you didn’t want?

Kolbie Stonehocker: Once the library tried to charge me for a “lost” book that I’d never checked out in the first place. They said the fee would go to collections. Me yelling at them seemed to finally get my point across.

Pete Saltas: Verizon used to bill me with something they internally called “overages”—pshhh, I didn’t sign up for that!

Colin Wolf: Like Jerre’s MediaOne problem, this friend of mine in college came home from the bar wasted one night and subscribed to a DVD subscription from Girls Gone Wild. He tried to unsubscribe for years, but I think he stills gets ’em.

Susan Kruithof: Proactiv. I bought one kit and then all of a sudden, I’m signed up for a lifetime membership. They sent me another kit one month later. When I called to cancel, they said the kit included a return postage card, and to just mail it back. There was no postage included—another phone call and more waiting to get one mailed to me. Meanwhile, there was another ding on my checking account because the shipment they sent was a three-month supply that had three payments involved. I did eventually mail the damn thing back and received my credit, minus the postage that they promised I would not have to pay. Liars!

Scott Renshaw: You need to use cold hard logic and refuse to get off the phone with someone until you have the result you want. It’s amazing what you can accomplish if the person you’re talking to is even more eager to have the conversation end than you are.

Lindsay Fenton: The best way to deal with them is to call them up and go Fenton on their ass.